FAQ
Information regarding our stores
What are your opening hours at the moment?
Because of the current situation opening hours are object to short term changes depending on federal state regulations. We will keep our stores pages updated.
Shipping
Can you keep your delivery timing?
Of course we try to keep the delivery times all over the US, but due to the current situation it can come to delays in individual cases. We will keep you updated with tracking information and an estimated delivery date.
How do I keep up with you guys?
Easy! You can subscribe to our newsletter on our website, as well as follow us on instagram, to keep up with anything that happens at MARCELL VON BERLIN
How do I contact your customer care team?
You can easily contact us either by email (store-la@marcellvonberlin.com) or phone (+1 213 675 4843)
PAYMENT
What payment methods do you accept?
We accept the following payment methods:
- Credit cards: Visa, Mastercard, American Express
RETURNS
Returns and exchanges
Purchases are eligible for a full refund or store credit within 14 days of purchase. All orders have free returns. Further details can be found in the general terms and conditions.
SHIPPING
Free shipping
Enjoy Complimentary Shipping on all orders over $100.
Do you ship outside Europe/US ?
Regarding all other locations, you can always send us an email with your request to store-bln@marcellvonberlin.com and we will try to help you with your request
How long does delivery take?
You will receive your purchase in 3-5 business days after your order has been placed.
Where do you ship to?
We ship throughout the US and EU (if you order on eu.marcellvonberlin.com)
Flagship Stores
Our flagship stores in Berlin und Los Angeles are looking forward to your visit.
You will find the current opening hours at our store-page.
Covid - 19
Information regarding our stores
What are your opening hours at the moment?
Because of the current situation opening hours are object to short term changes depending on federal state regulations. We will keep our stores pages updated.
Shipping
Can you keep your delivery timing?
Of course we try to keep the delivery times all over the US, but due to the current situation it can come to delays in individual cases. We will keep you updated with tracking information and an estimated delivery date.
GENERAL
How do I keep up with you guys?
Easy! You can subscribe to our newsletter on our website, as well as follow us on instagram, to keep up with anything that happens at MARCELL VON BERLIN
How do I contact your customer care team?
You can easily contact us either by email (store-la@marcellvonberlin.com) or phone (+1 213 675 4843)
ONLINE SHOPPING
PAYMENT
What payment methods do you accept?
We accept the following payment methods:
- Credit cards: Visa, Mastercard, American Express
RETURNS
Returns and exchanges
Purchases are eligible for a full refund or store credit within 14 days of purchase. All orders have free returns. Further details can be found in the general terms and conditions.
SHIPPING
Free shipping
Enjoy Complimentary Shipping on all orders over $100.
Do you ship outside Europe/US ?
Regarding all other locations, you can always send us an email with your request to store-bln@marcellvonberlin.com and we will try to help you with your request
How long does delivery take?
You will receive your purchase in 3-5 business days after your order has been placed.
Where do you ship to?
We ship throughout the US and EU (if you order on eu.marcellvonberlin.com)
STORES
Flagship Stores
Our flagship stores in Berlin und Los Angeles are looking forward to your visit.
You will find the current opening hours at our store-page.