the us store

You do not live in the US?
We are shipping now within the europe! Go to the EU Store

10%OFF

WHEN YOU SIGN UP FOR OUR NEWSLETTER

FAQ

Information regarding our stores

What are your opening hours at the moment?

Because of the current situation opening hours are object to short term changes depending on federal state regulations. We will keep our stores pages updated.

Shipping

Can you keep your delivery timing?

Of course we try to keep the delivery times all over the US, but due to the current situation it can come to delays in individual cases. We will keep you updated with tracking information and an estimated delivery date.

How do I keep up with you guys?

Easy! You can subscribe to our newsletter on our website, as well as follow us on instagram, to keep up with anything that happens at MARCELL VON BERLIN

 

How do I contact your customer care team?

You can easily contact us either by email (store-la@marcellvonberlin.com) or phone (+1 213 675 4843)

PAYMENT

What payment methods do you accept?

We accept the following payment methods:

  • Credit cards: Visa, Mastercard, American Express

RETURNS

Returns and exchanges

Purchases are eligible for a full refund or store credit within 14 days of purchase. All orders have free returns. Further details can be found in the general terms and conditions.

SHIPPING

Free shipping

Enjoy Complimentary Shipping on all orders over $100.

Do you ship outside Europe/US ?

Regarding all other locations, you can always send us an email with your request to store-bln@marcellvonberlin.com and we will try to help you with your request

How long does delivery take?

You will receive your purchase in 3-5 business days after your order has been placed.

Where do you ship to?

We ship throughout the US and EU (if you order on eu.marcellvonberlin.com)

Flagship Stores

Our flagship stores in Berlin und Los Angeles are looking forward to your visit.

You will find the current opening hours at our store-page.

Covid - 19

Information regarding our stores

What are your opening hours at the moment?

Because of the current situation opening hours are object to short term changes depending on federal state regulations. We will keep our stores pages updated.

Shipping

Can you keep your delivery timing?

Of course we try to keep the delivery times all over the US, but due to the current situation it can come to delays in individual cases. We will keep you updated with tracking information and an estimated delivery date.

GENERAL

How do I keep up with you guys?

Easy! You can subscribe to our newsletter on our website, as well as follow us on instagram, to keep up with anything that happens at MARCELL VON BERLIN

 

How do I contact your customer care team?

You can easily contact us either by email (store-la@marcellvonberlin.com) or phone (+1 213 675 4843)

ONLINE SHOPPING

PAYMENT

What payment methods do you accept?

We accept the following payment methods:

  • Credit cards: Visa, Mastercard, American Express

RETURNS

Returns and exchanges

Purchases are eligible for a full refund or store credit within 14 days of purchase. All orders have free returns. Further details can be found in the general terms and conditions.

SHIPPING

Free shipping

Enjoy Complimentary Shipping on all orders over $100.

Do you ship outside Europe/US ?

Regarding all other locations, you can always send us an email with your request to store-bln@marcellvonberlin.com and we will try to help you with your request

How long does delivery take?

You will receive your purchase in 3-5 business days after your order has been placed.

Where do you ship to?

We ship throughout the US and EU (if you order on eu.marcellvonberlin.com)

STORES

Flagship Stores

Our flagship stores in Berlin und Los Angeles are looking forward to your visit.

You will find the current opening hours at our store-page.

CUSTOMER SERVICE

GIVE US A CALL

+1 213 675 4843
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