CUSTOMER SERVICE

WHAT ARE YOUR OPENING HOURS AT THE MOMENT?

Because of the current situation opening hours are object to short term changes depending on federal state regulations. We will keep our . stores pages updated.

CAN YOU KEEP YOUR DELIVERY TIMING?

Of course we try to keep the delivery times all over Europe, but due to the current situation it can come to delays in individual cases. We will keep you updated with tracking information and an estimated delivery date.

You can easily contact us by email (us.customercare@marcellvonberlin.com)

Easy! You can subscribe to our newsletter on our website, as well as follow us on instagram, to keep up with anything that happens at MARCELL VON BERLIN

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the following payment methods:

Credit cards: Visa, Mastercard, American ExpressOthers: PayPal

RETURNS AND EXCHANGES

Purchases are eligible for a full refund or store credit within 14 days of purchase. Further details can be found in the general terms and conditions.

WHERE DO YOU SHIP TO

We ship throughout Europe and the US (if you order on us.marcellvonberlin.com)


HOW LONG DOES DELIVERY TAKE?

You will receive your purchase in 3-5 business days after your order has been placed.

DO YOU SHIP OUTSIDE EUROPE/US ?

Regarding all other locations, you can always send us an email with your request to europe.customercare@marcellvonberlin.com and we will try to help you with your request.

Our flagship stores in Berlin und Los Angeles are looking forward to your visit.

You will find the current opening hours at our store-page.